MERCHANDISE SALES TERMS & CONDITIONS
Thank you for considering purchasing merchandise from our website, which are subject to the following Terms and Conditions.
Shipping is charged at a $10 flat rate (ex GST) Australia-wide. Free shipping on orders over $200.
Purchases can only be accepted for Australian residents and within Australia only. We do not ship outside Australia.
Our products are for sale to adults over the age of eighteen (18) years in Australia. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age. Under the Australian Liquor Act of 1990 it is an offence: for liquor to be delivered to a person under the age of 18 years or for a person under the age of 18 years to purchase liquor. Severe penalties apply in both instances.
All risk of loss or damage to the goods passes to you when we dispatch the goods.
All prices displayed are in Australian dollars and include GST.
The website purchase will include a packaging and shipping fee, which will cover the dispatch of the merchandise to you.
We will normally send packages via courier.
Proof of age and Signature required.
If you would prefer to send by Australia Post or other agent, please contact us directly to arrange purchase and delivery.
Please provide full address details to enable speedy delivery, especially if delivering by Courier to a business address.
You may also elect to collect your merchandise from the Distillery (for no charge). Click “pick up at distillery” at checkout after entering your address. We will hold the merchandise for 30 days, unless you advise a collection date in the future, after which the merchandise will be forfeited to the Distillery.
Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received.
Replacement of damaged or lost items is made at the discretion of Turner Stillhouse.
Please present a copy of your purchase at the Distillery to authenticate your identity at collection, or to authorise pickup by an agent.
Turner Stillhouse cannot be held responsible for deliveries to incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery. If the address is incorrect and the delivery is refused or unable to be completed and the customer chooses no re-delivery then a handling charge and all applicable freight charges will be deducted from any refund made. To avoid these costs, we recommend that you double-check your address details to ensure that all information provided is correct and in full.
Website orders will be dispatched typically within 3 to 5 business days. If any unexpected delays occur, we will contact you. We expect deliveries to take between 3 to 10 business days to reach you, but possibly longer in remote locations.
We are not liable for any product damaged in transit by the courier company, Australia Post or a delivery driver.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.
Please contact us to discuss and arrange a refund or exchange. All order enquires (including exchange or refunds) to: email firstname.lastname@example.org.
Please return all merchandise to: Turner Stillhouse Pty Ltd, 18/1A Waldhorn Drive, Grindelwald, Tasmania 7277.
We undertake to reimburse you for any product delivered to you that is faulty. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges on to the same credit card which was initially used for the original purchase.
Turner Stillhouse handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Please notify us within 7 days of purchase if you wish to return your order.
You must have a valid reason for the return of your order.
You will need to pay the freight for any order which is returned for any reason. The return freight may be debited from any transaction deemed a refund by Turner Stillhouse.
All refunds are made at the discretion of Turner Stillhouse.
If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.
Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment.